Archive for the ‘House Keeping’ Category

Video - The Smart Way To Shorten Your URL On Twitter And Other Places

Thursday, January 28th, 2010

Click here and grab a copy of Your Own Short Url now.

Installation is so easy that even I could do it, and it works great :-)

Willie

30 More Aged Domains Names I No Longer Need

Tuesday, December 29th, 2009

As I continue firming up my plans and business
goals for 2010 and beyond, I’ve identified
30 more domain names that I’ll likely never
use.

Just as with the batch that I previously listed,
I’m going to add these to the database in my
site at:

http://DomainsForSaleByWillie.com

However, if you see one that you really want,
drop me a note, making me an offer at my helpdesk:

http://WillieCrawford.com/helpdesk/

As with the previous batch of domain names, I
reserve the right not to sell any one of them.

Here is the next batch of 30 domain names for sale:

BusinessEthicsFoundation.com
BusinessEthicsFoundation.org
ClickHere2JV.com
ClickHereToJV.com
CoachingtimeCards.com
ECourseGenerator.com
GetPaidInCashNow.com
HitItAndQuit.com
HowToBuildYourWebsite.com
HowToUseYourPCForBusiness.com
HyperViralarticles.com
InsideTheMarketingMachine.com
InstantBuzzExtreme.com
InstantBuzzVideo.com
InternetMarketing2007.com
Make500Online.com
MarketingAndAdvertisingOnline.com
MarketingBattleBlog.com
MarketingNewsRadio.com
MarketingWithMyspace.com
OnlineMarketing2007.com
TheBestAffiliateProgramInTheWorld.com
TheMarketingEzine.com
TheMarketingFamily.com
TheSuperiorMarketingsecret.com
VideoReviewsForMarketing.com
ViralTrafficGenerator.com
WebTraficForWebmasters.com
YourCustomInfoProduct.com
YourMoneySystem.com

Willie

182 Aged Domain Names For Sale - Some Nicely Indexed

Monday, December 28th, 2009

As we approach 2010 one of my New Year resolutions
is to get a lot more focused and disciplined.  So,
when I looked at the hundreds of domain names that
I have an am doing very little with, it made sense
to me to get rid of most of them.

My plan is to add them to the database on my site
at http://DomainsForSaleByWillie.com

That way they are nicely catagorized, etc.  If you
haven’t checked out that site, there are roughly
$250,000 worth of domain names listed within the
database, and you can make me an offer on any of them.

The model that I use on that site is that you name your
own price, and if the offer is anywhere near what I had
in mind, we have a deal. Otherwise, we can enter into
negotiations, or I can keep looking for a buyer :-)

Since I had some project in mind when I acquired each
of these domains, I reserve the right to keep any of
them too.

However, you can make me an offer on any of the domain
names listed below, and I’ll seriously consider it. It’s
easiest if you submit your offer via my helpdesk at:
http://WillieCrawford.com/helpdesk/

As I said, I’ll gradually get many of these (plus
several hundred more) listed in the database at:
http://DomainsForSaleByWillie.com

I just want to think about each domain as I list them.

As a disclaimer… I want to warn you that it IS possible
that I misspelled a name or two below :-)

So, feel free to makeme an offer on any of these domains:

1ChoiceHosting.com
2007VREBoom.com
750000Leads.com
875PerYearDomains.com
8FiguresIn2007.com
8FiguresIn2007.net
8FiguresIn2007.org
9000TopPayingKeywords.com
AAA-Debt-Consolidation-Loans.com
AAADebtConsolidationLoans.com
AboutProductLaunchFormula.com
AcePDFBrander.com
ACEPDFReBrander.com
AffiliateVideoLetters.com
AffordableRealEstateNicevilleFlorida.com
AmazingProfitsBuyingAndSellingReprintRights.com
AmericanWeddingTrends.com
AnExtra100k.com
BestCatHouseEver.com
BestProductLaunchFormulaBonus.com
BestSexEver.net
BirdFlu-AvianInfluenza.com
BloggingPaysBig.com
BlogginPaysVideo.com
BradFallownAndAndyJenkins.com
BurningQuestionsAnswered.com
Butterfly-Marketing.org
ButterflyMarketingBonuses.com
ButterflyMarketingcom.com
CashThroughContent.com
ChangeWebHost.com
ChangeWebHosts.com
Cheapest-MerchantAccounts.com
ChicaTheShitzu.com
ClicbankTrafficSecrets.com
CreateBigTicketItems.com
CustomersFromTheInternet.com
CustomizePrivateLabelarticles.com
DevotionalChef.com
DirtyDirtyDirty
DoSomethingNiceToday.com
EasyRealEstateFortunes.com
EasyTriedAndTrueRecipes.com
EwenChiaExposed.com
EwenChiaRevealed.com
EwenChiaUncovered.com
ExperiencedMesotheliomaLawyers.com
FastEasyEffectiveSEO.com
FinallySpamFree.com
First-Money-Secrets.com
FishingSeminars.net
FishingSeminars.org
Free-Recipes-Free-Recipes.com
FreeProvenAdvertisingResources.com
GetPPCS.com
HarryFeltASnatch.com
HaveFunWorking.com
HenWeight.com
Hoodia-Updates.com
HostingInternetMarketingSeminars.com
HowToBeReallyHealthy.com
IMBusinessAnswers.com
IncreasedEmailDelivery.com
IncreasedEmailDelivery.org
IncredibleWebsiteTraffic.com
InsiderDomainNames.com
InsiderLeins.org
InsiderLiens.org
InsiderTaxDeeds.com
InsiderTaxDeeds.org
Internatinal-MerchantAccounts.com
InternetBusinessManagers.com
InternetBusinessManagers.org
InternetBusinessManagers.net
InternetFundRaisers.org
InternetInfomercials.org
InternetMarketersNotepad.com
InternetMarketingMillionairesMastermind.com
InternetMarketigMillionairesMeeting.com
InternetMarkeitngOnAShoestringBudget.org
InternetMarketingPhd.com
InternetMarketingSeminarSecrets.com
JointVentureBrokersInc.com
JointVenturePhd.com
JointVenturesPhd.com
JointVentureBrokers.org
JVBrokersSecrets.com
KingOfPPC.com
LandingJointVentures.com
LandingMegaJointVentures.com
LeadingSearchEngineExpert.com
Low-Carbohydrates.com
MadCowDiseaseReport.com
MadCowDiseaseReort.net
MadCowDiseaseReport.org
MarketingReprintRightsForAmazingProfits.com
MassiveCashFromArticles.com
MeetAnActualBillionaire.com
MentalLaxative.com
MerchanteAccountsExposed.com
MesotheliomaInformationCenter.com
MillionDollarFireSale.com
MilliondollarVideoSecret.com
MLM-MerchantAccounts.com
NavarreFloridaSearchEngineExper.com
NavarreSearchEngineExpert.com
NewbiesStartHere.com
NoHypeListBuilding.com
NowThisRocks.net
ObscenelhyeasyMoney.com
OneYearToMillionaire.com
OutSourceYourTrafficGeneration.com
PayPerClickKing.com
PayPerClickQueen.com
PensacolaFloridaSearchEngineExpert.com
PensacolaSearchEngineExpert.com
PPCKing.com
PPCQueen.com
PreLoadedCRMSoftware.com
ProfitablePressReleases.com
QuickQualityContent.com
QuitSmokingEasily.com
RealEstateMaryEsterFlorida.com
RealEstateNavarreFlorida.com
ResearchComesFirst.com
RestoringLibido.com
RestoringLibido.orfg
RestoringYourLibido.com
SaneInternetMarketers.com
SaneMarketer.com
SaveBigOnBandwidth.com
SearchEngineOptimizationCashCow.com
SeriousByte.com
ShitWeasels.com  (A Gary Halbertism)
SignatureSpeeches.com
SplitTestingGuru.com
SqueezePagesThatWork.com
TakingMasiveActionNow.com
TaxLienInsider.com
TeachingEcommerceToBusinesses.com
TenDollarPLR.com
TheArtOfTheJV.com
TheBestCatHouseEver.com
TheBestDogHouseEver.com
TheCabbageSoupDietPill.com
TheCabbageSoupDietPills.com
TheFishingSeminars.net
TheFishingSeminar.org
TheFishingSeminars.com
TheFishingTrips.com
TheFishingTrips.net
TheFishingTrips.org
TheGuruCommission.com
TheGuruCommission.org
TheInternetCouncil.com
TheInternetCouncil.org
TheInternetLifestyle.com
TheInternetMarketersScheduler.com
TheInternetMarketingPimp.com
TheLawOfExpectation.com
ThePDFBrander.com
TheRealSecretsToBeingRich.com
TheRealSecretToThinkAndGrowRich.com
TheSexiestGuyOnThePlanet.com
TopSearchEngineExpert.com
TrafficGenerationMonster.com
TwitterProfit.net
TwoMillionDollarFireSale.com
UltimateTaxLienSecrets.com
UnderAMillionairesWings.com
UnfairListBuildingAdvantage.com
UnlimitedPrivateLabelRights.com
VideoOpt-Ins.com
VideoReallyRocks.com
WebsitesearchEngineOptimizationSecrets.com
WebsiteTrafficInstitute.com
WebsiteTrafficInstitute.net
WebsiteTrafficInstitute.org
WhatMostInternetMarketersMiss.com
WheresJoeKumar.com
WhiteHat-GrayHat-BlackHat.com
YouScratchMyBackIScratchYours.com

Willie

How To Get Those Greeting Cards Out In Under An Hour - Even If It’s Hundreds!

Sunday, December 13th, 2009

Tomorrow, December 14th at 8-9pm EST, I’m demonstrating
and explaining a system that will allow you to get all
of your holiday cards out really FAST. You can also
use the system to send routine greeting cards for
business or personal purposes.

You can tune in to the demonstration right over the
internet at my online radio show:

http://BlogTalkRadio.com/WillieCrawford/

Since 2005 I’ve been using an online system to design
and send out PHYSICAL greeting cards. I pay less than
$1 each to do this, for the same quality of card that
you’d pay $4-$5 for in a card shop.

I’d like to demonstrate the system to you… it’s
about a 5-minute walk-through… but I’ve set up a
1-hour show to answer any and all questions.

I’ll even pay for you to send a few cards :-)

The way it works is that you log-in, choose a basic
design, there are literally thousands to choose from.

You enter your message on the inside, and a digital photo
or two, enter the recipients mailing address, and then
click the send button. A full-color greeting card
is printed, put in an envelope with first class postage
on it, and mailed.

If you have a LOT of people that you want to send the
same card to (with personalization), you just upload
your list of addressees, select a card you’ve designed
and saved (with placeholder for personalization of things
such as name… or even children’s’ names), and when you
click the send button… the system confirms how many
cards you’re sending, and tells you the cost.

I’ve used the system to send as many as 400 cards at
once.

Now you never have an excuse for not getting those
Christmas cards out. You also have no excuse to not
send birthday, anniversary, graduation, congratulations,
etc. cards. It takes less than 5 minutes, and you
can do it without ever leaving your house.

You can also get set-up to earn commissions by telling
others about the system. I get paid on every card
that my referrals send… and they thank me for
saving them both time and money.

If you’d like to check out the system before my show,
you can do that at:
http://williecrawford.com/greetingcards/

A video there steps you through the process.

I look forward to sharing with you the same system
that I’ve used for 4 years - I couldn’t get along
without it now, and neither could many of my friends.

You’ll love it.

On the show I’ll explain everything and answer any
questions that you have.

Thank you and I’ll talk with you then.

Willie

Willie Crawford And Jeff Mills To Conduct Free Webinar On Outsourcing, Nov 5th, 9pm EST

Sunday, November 1st, 2009

Willie Crawford And Jeff Mills To Conduct Free Webinar On
Outsourcing And Working With Virtual Assistants - Nov 5th, 9-10pm EST

In This Free Webinar Jeff Mills and Willie Crawford Will
Reveal the #1 Secret for Tripling your Time Off and Doubling
Your Monthly Income by Working with Virtual Assistants &
Outsourced Teams Who do ALL Your Internet Marketing & Money
Generating Activities For You.

Join Marketing Super Stars, Willie Crawford and Jeff Mills
on a special webinar where Jeff and Willie will show you 7
ways outsourcing MAKES YOU MORE MONEY - plus saves you a
TON of time!

Join them on Thursday, November 5th, 2009 at 9-10pm EST.
Register free at: http://budurl.com/v8ql

Willie

Your Mother Did NOT Name You “Admin”

Saturday, October 31st, 2009

Do you want people to actually READ your emails?

We’ll I’ve recently notice several things that many
email marketers are doing all WRONG. The one that
this rant is about, is that they’re putting the
wrong thing in the “From” field when preparing a
broadcast email.

I, and many of my contemporaries, get WAY more email
than we could read even if we had 5 times as many hours
in the day. So, we are forced to filter our email,
and also to be very selective in which emails we read
since the vast majority of what we get is spam.

I AM very contactable via means other than email
for those whom I work with regularly. They all know
that the best way to contact me is via my help desk
at: http://WillieCrawford.com/helpdesk/

My helpdesk is monitored by several assistants, AND
there is a “Personal For Willie” category.

However, when I (and many others that I’ve discussed
the topic with( are processing email, the first thing
that we look at is the “From” field.

If it says that your email is from “admin” there’s a
good chance that it will get deleted. Too many
spammers use that in the from field lately.

Instead, use your name, your company name, or the
name of your newsletters.

It’s only after I glance at the from field that I
look at the subject line.

If you are using “admin” in your from field today,
STOP IT. Use your name or company name, and you’ll
get a lot more people actually reading your emails.

Ok, I’m done ranting :-)

Willie

SOKULE - Like Twitter But Monetized! Don’t Miss Out!

Wednesday, October 28th, 2009

Now YOU can make MONEY with YOUR Twitter
posts!

How??

We’ve created an entirely NEW FREE
Social Networking community that
posts your tweets on Sokule, Twitter
and 40 other top sites instantly —
while putting MONEY in YOUR pocket!

It’s just like Twitter, only 10 times better.
http://www.sokule.com/williec

We call our community SOKULE — as in
“So KULE for Business!”

Why is SOKULE the next BIG step in the
social networking revolution?

For starters, SOKULE is Twitter MONETIZED.

That means instead of just posting to Twitter
and gaining followers, you EARN CASH when
your followers upgrade — and when you see
ALL that SOKULE has to offer, upgrading is
never a problem!

SOKULE’s innovative Affiliate Program means
EVERY time anyone in your audience switches
from a FREE account to one of several
enticing paid accounts, you earn fat 20% to
50% commissions.

Now just imagine your thousands of followers
- we call them “Trackers” - reading your
messages - called “squeeks” - and upgrading
by the droves. That’s some real cash!

Track right over to…
http://www.sokule.com/williec

Here, in a nutshell, is why SOKULE is
SOOO-COOL!

* Your squeeks are posted on Sokule, Twitter,
and 40 other TOP Social Networking sites
INSTANTLY! Your friends and followers will
never miss a word you have to say.

* Paid members are NOT limited to short
tweets, your squeeks can be up to a whopping
500 characters long, enough space to really
say something important!

* You can include LIVE clickable LINKS on
your profile page!

* Share up to 5 of your photos in your profile!

* Schedule posts to go out at specific future
times. That means you can be on vacation
and still look like you’re a SOKULE posting
pro!

* PLUS, Sokule lets you instantly invite all your
Twitter followers to join you on SOKULE!

Have we sparked your interest?
http://www.sokule.com/williec

I hope so.

SOKULE will be the most exciting technological
innovation to hit social networking this year.

Make sure YOU are part of the excitement
that is building web wide.

Willie
Founder Member
http://www.sokule.com/williec

Press Release From FTC Announcing New Rules Affecting Online Marketers

Tuesday, October 13th, 2009

For Release: 10/05/2009
FTC Publishes Final Guides Governing Endorsements, Testimonials
Changes Affect Testimonial Advertisements, Bloggers, Celebrity Endorsements

The Federal Trade Commission today announced that it has approved final revisions to the guidance it gives to advertisers on how to keep their endorsement and testimonial ads in line with the FTC Act.

The notice incorporates several changes to the FTC’s Guides Concerning the Use of Endorsements and Testimonials in Advertising, which address endorsements by consumers, experts, organizations, and celebrities, as well as the disclosure of important connections between advertisers and endorsers. The Guides were last updated in 1980.

Under the revised Guides, advertisements that feature a consumer and convey his or her experience with a product or service as typical when that is not the case will be required to clearly disclose the results that consumers can generally expect. In contrast to the 1980 version of the Guides – which allowed advertisers to describe unusual results in a testimonial as long as they included a disclaimer such as “results not typical” – the revised Guides no longer contain this safe harbor.

The revised Guides also add new examples to illustrate the long standing principle that “material connections” (sometimes payments or free products) between advertisers and endorsers – connections that consumers would not expect – must be disclosed. These examples address what constitutes an endorsement when the message is conveyed by bloggers or other “word-of-mouth” marketers. The revised Guides specify that while decisions will be reached on a case-by-case basis, the post of a blogger who receives cash or in-kind payment to review a product is considered an endorsement. Thus, bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service. Likewise, if a company refers in an advertisement to the findings of a research organization that conducted research sponsored by the company, the advertisement must disclose the connection between the advertiser and the research organization. And a paid endorsement – like any other advertisement – is deceptive if it makes false or misleading claims.

Celebrity endorsers also are addressed in the revised Guides. While the 1980 Guides did not explicitly state that endorsers as well as advertisers could be liable under the FTC Act for statements they make in an endorsement, the revised Guides reflect Commission case law and clearly state that both advertisers and endorsers may be liable for false or unsubstantiated claims made in an endorsement – or for failure to disclose material connections between the advertiser and endorsers. The revised Guides also make it clear that celebrities have a duty to disclose their relationships with advertisers when making endorsements outside the context of traditional ads, such as on talk shows or in social media.

The Guides are administrative interpretations of the law intended to help advertisers comply with the Federal Trade Commission Act; they are not binding law themselves. In any law enforcement action challenging the allegedly deceptive use of testimonials or endorsements, the Commission would have the burden of proving that the challenged conduct violates the FTC Act.

The Commission vote approving issuance of the Federal Register notice detailing the changes was 4-0. The notice will be published in the Federal Register shortly, and is available now on the FTC’s Web site as a link to this press release. Copies also are available from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,700 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

MEDIA CONTACT:
Betsy Lordan
Office of Public Affairs
202-326-3707
STAFF CONTACT:
Richard Cleland
Bureau of Consumer Protection
202-326-3088

(FTC File No. P034520)
(endorsement testimonial guide.wpd)

The full text of the Guides may be found here:
http://www.ftc.gov/os/2009/10/091005endorsementguidesfnnotice.pdf

Take A Full Behind The Scenes Look - Watch This Video!

Wednesday, May 27th, 2009

A few months ago, I helped Tahir Shah plan and launched a
site that I and many other internet marketing experts all
very quickly became a part of because we could SEE how it
will help our subscribers.

That’s the simple truth.

Today you can see WHY for yourself, as Tahir gives you a
FULL no holds barred look behind the scenes so that you can
SEE FOR YOURSELF… why this site is a goldmine for internet
marketers just like you and HOW it will help you take your
business where you need it to go.

=====================
Watch The Full Video
=====================

When you get to the site you’ll see a video. Watch it.

I really mean that… watch it ALL!

http://WillieCrawford.com/EasilyAnswered/

Yes, it’s long… it’s 40 minutes long, but it’s that long
because Tahir wants to make sure that he gives you the FULL
picture before you decide today to lock your price in while
you can at the hugely reduced rates.

He want’s you to make an “informed” decision and is giving
you a FULL insiders tour of the site many are now referring
to as “The Game Changer” (I think Harris Fellman was the
first to call it that).

Harris of course, along with myself, is just one of the many
experts on the site, so make sure that you watch the video
all the way through, and look out for what Tahir reveals at
the end…

===============================
This Has My 10 Out Of 10 Vote
===============================

Seriously, in just a couple of months since the site launched it
has over a year and a half worth of questions ANSWERED already
and more and more are being answered each and every day by experts
who’s name’s you know, trust and recognise.

So do this right now:

1) Go to http://WillieCrawford.com/EasilyAnswered/

2) Make sure you watch the FULL 40 minute video without interruption

3) Get the SECRET URL Tahir gives you…

4) Make a decision based on FACTS and COMMON SENSE… (this really is a
no brainer).

5) Sign up and lock in your special discounted price forever.

Easy Peasy Lemon Squeezey!

Here’s that link again!

http://WillieCrawford.com/EasilyAnswered/

To Your Success! (this will have you on your way!)

Willie

*** This Is Important ***
The price IS going up in a couple of days… so DO THIS NOW…
don’t miss out! Go now to:

http://WillieCrawford.com/EasilyAnswered/

How I Handle Customer Service In 10 Minutes Per Day

Monday, May 11th, 2009

How I Handle Customer Service In 10 Minutes Per Day
by Willie Crawford

While attending a recent seminar in Las Vegas, I found
myself in a room with horrible Internet connectivity. As
someone who actively monitors and manages hundreds of
websites, this used to really panic me. Yet, I calmly sat
through many of the seminar presentations, knowing that
all of my customer service concerns were being handled
very promptly.

Let me explain my set-up, and you’ll understand why
customer service is so easy for me now.

I should begin though by pointing out that, as your
online business starts to grow, keeping up with the
customer service issues is often the most challenging
part of running your business.

Just keeping up with all of the emails can be nearly
impossible!

Like many online marketers, I decided to outsource customer
service, but also maintain positive control. I maintain my
own helpdesk (customer service center) where a few assistants
take care of 95% of issues within minutes of them arising.

I route a major percentage of communications through my
helpdesk because that puts everything all in one place. I
have a threaded record of many exchanges, stored in a
secure database, so I can always go back and look up the
details later.

I am a bit of a “control freak” so I haven’t put the life
of my business totally into the hands of strangers. I have
a few customer support assistants that I know fairly well.
I know that they are trustworthy, understand my business,
and have good judgement.

I use a help desk software, called Three Pillars help desk,
but there are other comparable support desk packages. At
under $100, this is an amazingly feature-rich piece of
software though.

The typical customer service interaction is as follows:

1)  A customer has a question, lost a download, needs a
software install, wants to joint venture with me, can’t
get a file to open properly, etc…. they visit my help
desk and fill out a help ticket.

I DON’T require them to register. They just fill out the
ticket, and they are entered into the system, receiving an
email confirmation.  Actually, before they submit the ticket,
they are encouraged to peruse the “frequently asked questions”
(FAQ) built right into the help desk. Often, the answer to
their concern is right there and they don’t even need to
file a help ticket.

2) As soon as a help ticket is filed, admin assistants
assigned to that “category” of ticket, receive a desktop
notification that a new ticket has been filed. They get
an audible chime, as well as a desktop icon that tells them
how many tickets are awaiting responses.

I have my help desk set up so that I get these same,
notifications.  I have it set to check every 15 minutes,
so I can see if any tickets go unanswered for too long.
Usually, my tech support is fairly fast though.

3) Admin assistants log into the admin control panel,
using their unique admin log-ins, and respond to the tickets
in categories assigned to them. They don’t see, and can’t
respond to tickets in categories not assigned to them.

One of the categories at my helpdesk is “Personal For
Willie.”  Naturally, I only want those tickets visible to
me. Three Pillars Help Desk Software allows that option.
Tickets regarding JV’s are also only visible to me, but I
could have an assistant assigned to sift through JV
proposals, and have all of those tickets ONLY visible to
that admin.  Many of my contemporaries do have assistants
assigned to screen JV proposals… some using the very same
helpdesk setup that I just described.

4) Many of the help tickets that we get can be responded
to with a “one-touch response.” The admin just selects the
answer from a drop-down selection of pre-composed answers,
clicks “send,” and in a matter of SECONDS that ticket is
taken care of. The precomposed answers are assigned to (and
only visible for) specific  categories, and the categories
are assigned to specific admins.

Perhaps a customer unfamiliar with PDF’s or .zip files failed
to download and save one properly, or perhaps they don’t know
how to open the file.  Perhaps a customer had a harddrive
crash, and  needs a replacement copy of an ebook.  If my tech
support is provided with proof of purchase, they are
authorized to replace these files.  My admins are empowered
to make these types of decisions, that I really shouldn’t
need to get bogged down with.

5)  As soon as the ticket is responded to, the customer
gets the response via email, and the desktop notifier, when
it next updates, shows that that ticket has been taken care
of.

I mentioned earlier that I route most communications
through my help desk. This includes requests for joint
ventures, requests for me to broker joint ventures,
request for me to review a product, etc.  Details on
how I do all of these things are also included in the
FAQ, so potential JV partners can see if their product
is a likely match before they even file a help ticket.

Email is so unreliable these days.  There is nothing
more disconcerting than having a customer upset with you
over not responding to an email that you never even
received. You don’t have that problem with the help desk.
The correspondence is stored right in the database, and
only visible to appropriate parties. You can retrieve
records by name, email address, and a number of other
database variables at any time… even for closed
tickets. So, you have a real treasure of data at your
fingertip.

The FAQ file shows how many views a given question has.
That can show you potential problems, or indicate that
you need to cover a product feature more thoroughly on
your sales letter.  Just paying attention to something
like that could easily double your sales of a given
product.  The fact is that most prospect, who have a
question, won’t bother asking. So you need to really
pay attention to those who do, and assume that many more
had the same question ;-)

Anyway, I’ve just shared with you how I handle customer
service for the hundreds of websites that I actively
manage in mere minutes per day.  I haven’t actually
tracked how much time my admin assistants spend responding
to tickets.  They haven’t asked for raises in a long time,
so I assume that it’s not very much.

If you want to spend more of your time working on growing
your business, rather than putting out customer service
“fires,” then I highly recommend that you set up your
own help desk.  My helpdesk of choice is Three Pillars:
http://ThreePillarsHelpDesk.com but there are others.  You
can get as fancy as you want to with a help desk with them
ranging from free to several thousand dollars in price.
Three Pillars Help Desk was designed specifically for Internet
marketers which is why it was a natural choice for me.

——————-

Willie Crawford is an internationally-acclaimed speaker, author,
seminar and radio show host, and leading Internet marketing
expert. When not out fishing in the Gulf of Mexico, Willie can
be found sharing his 12 1/2 years of online marketing experience
with members of The Internet Marketing Inner Circle.
Join them at: http://TheInternetMarketingInnerCircle.com